Question 1

❓ How to book a VTC?

Accepted Answer

🚘 You can book your trip online, directly from our website. Simply fill out the booking form.

👉 Online bookings must be made at least 24 hours before the pickup time.
📞 For more urgent requests or if you prefer, you can also book by phone by contacting us directly.
📋 If you would like a personalized quote for a service (hourly driver, event, wedding, etc.), simply fill out the dedicated form available on our website.

Question 2

❓ Do I need to book in advance?

Accepted Answer

✅ Yes, it is strongly recommended to book in advance to guarantee the availability of our drivers, especially during periods of high demand.
🕒 Reservations through our website must be made at least 24 hours before the pickup time.
📞 For last-minute requests, you can contact us directly by phone: we will try to accommodate you according to availability. (at 06.61.23.68.15)

Question 3

❓ What payment methods do you accept?

Accepted Answer

💳 Online booking: When you book through our website, payment is made directly online in a 100% secure manner thanks to our certified payment platform.
📞 Booking by phone: If you prefer to book by phone, payment is made by credit card at the time of pick-up, directly to your driver.

Question 4

❓ In which areas do you operate?

Accepted Answer

🚗 We are based in Bayonne and serve the entire Basque Country, the South of Landes, as well as the cities of Pau and Bordeaux.
We provide on-demand transportation throughout the region, whether for transfers to train stations, airports, hotels, or special events.

Question 5

❓ Is it possible to have a driver available for several hours?

Accepted Answer

🕰️ Yes, we offer a private driver service, whether for a few hours, half a day, or a full day.
📋 This service is provided based on a personalized quote, tailored to your needs (event, wedding, business meeting, etc.). Simply fill out the dedicated form on our website to receive a customized proposal.

Question 6

❓ What is your cancellation policy?

Accepted Answer

✅ More than 48 hours before the scheduled time: 
→ Full refund.
⚠️ Between 48 and 24 hours before the race: 
→ Partial refund of up to 50% of the total amount.
❌ Less than 24 hours before the race: 
→ No refund will be made.

🚫 Absence or no-show of the customer without prior cancellation:
→ The fare is considered due in full.

We invite you to notify us as soon as possible in the event of an unforeseen event, in order to limit any potential costs.

Question 7

❓ What is your policy in case of customer or driver delays?

Accepted Answer

🕐 Customer delay

The driver allows a 15-minute tolerance at the scheduled meeting point.

Beyond this time:
 • The race can be cancelled without refund,
 • Or postponed with additional costs, depending on driver availability.
⚠️ Exception:

If the delay is due to an event beyond the customer's control (train or flight delay, transport incident), this rule does not apply.

In this case, the customer must notify us as soon as possible so that we can reorganize under the best possible conditions.

FAQ

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